Terms and Conditions
Payment Options
1. Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Visvas Voyages (India) Pvt. Ltd, as a PositiveSSL Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Visvas Voyages (India) Pvt. Ltd offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Visvas Voyages (India) Pvt. Ltd 72 hours prior to the time of departure; else, the order is liable to be cancelled.
Visvas Voyages (India) Pvt. Ltd charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
2. Pay at Hotel (Post Pay)
With some of our partner hotels Visvas Voyages (India) Pvt. Ltd has negotiated a special facility where Visvas Voyages (India) Pvt. Ltd customers can pay the hotel directly at the reception at the time of check-in at the hotel.
Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call centre.
Delivery of Products/Services
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Visvas Voyages (India) Pvt. Ltd, please call our Customer Care Representative on +91 80 4281 2345
Corker FZ LLC shall not be liable if customers do not comply with this requirement.
Amendment and Cancellation Policy
You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button.
To amend/cancel/rescheduling your ticket, call Visvas Voyages (India) Pvt. Ltd Customer Care on +91 80 4281 2345. Our service fee will be charged; over and above the airline’s own charge.
Please refer to airline specific amendment and cancellation policy while using Visvas Voyages (India) Pvt. Ltd Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
Passport Information
Passport details are mandatory for e – ticket issuance. Please keep the following details handy:
Passport Details:
- Passport Number
- Issuing Country
- Date of Birth (DD/MMM/YY)
- Gender
- Expiry date of Passport (DD/MMM/YY)
- Last name/ Surname of traveller
- First name/ Given name of traveller
- Middle name of traveller (if any)
Visa Guidelines
Please carry a valid visa for the country you will be visiting or transiting through.
Please check with the concerned airline or embassy for all visa requirements.